• For Riyadh and Jeddah: Delivery takes up to 24 hours.

• For other cities: Delivery typically takes 3-6 days.

We offer free delivery on orders above 199 SAR.
For smaller orders, the delivery fee is:
25 SAR for up to 40 kg
30 SAR for 40.1 kg – 50 kg
40 SAR for anything above 50 kg.

Yes! Once your order is shipped, we will send you a tracking number so you can follow its progress.

Currently, we only ship within Saudi Arabia. Stay tuned as we expand to more locations.

We provide same day delivery if ordered before 1:00PM — Only in Jeddah and Riyadh

Please check your tracking details first. If there’s an issue, contact our support team at info@sadeeqy.com

If your order hasn’t shipped yet, contact us immediately, and we’ll update it for you.

We offer a wide range of products for pets, including food, treats, toys, grooming supplies, bedding, and more. Our selection covers cats, dogs, birds, hamsters, and rabbits.

Yes, we stand by the quality of our products. If you encounter any issues, please contact us, and we will work with you to resolve the problem to your satisfaction.

We carry a range of options, including organic, grain-free, and high-protein formulas. Check the product descriptions for specific details.

Each product includes detailed descriptions and usage instructions. Feel free to use our live chat through WhatsApp if you need personalized advice.

Yes, we have hypoallergenic food and grooming products. Use the filter options on our website to find them easily.

Absolutely! Our toys are made with non-toxic, pet-safe materials to ensure your furry friends’ safety.

Check our sizing guides on each product page.

Yes, we have specialized food, bedding, and accessories for senior cats and dogs.

Yes, email us at info@sadeeqy.com or reach out to us through our Live chat.

We accept returns within 7 days of delivery, as long as the products are sealed, unused, and in their original packaging. To initiate a return, please contact our support team.

If your order arrives damaged or if you receive the wrong product, please return it to our delivery team immidiatly or reach out to us within 24 hours of receiving the package. We’ll arrange for a replacement or a refund.

To initiate the return process, log in to your account on our website. Navigate to the "Orders" section, select the order you wish to return, and start the refund process. Please ensure the product is within the 7-day return period to be eligible for a return.

Yes, you can return the product within the 7-day return period and place a new order for the item you'd like instead.

For hygiene reasons, opened food, treats, and grooming products are non-returnable.

We cover return shipping costs for defective or incorrect items. Otherwise, it’s the customer’s responsibility.

We accept a variety of payment methods, including Apple Pay, Tamara, Tabby, Mada debit cards, credit cards (MasterCard and Visa), and debit cards.

Yes, our website uses secure encryption to protect your payment details. We ensure all transactions are processed safely and securely.

Yes, we offer installment options through Tamara and Tabby, so you can split your payments into manageable portions.

Yes, once your order is confirmed, we’ll send you an invoice via email. You can also view and download your invoice in your account.

Double-check your card details or contact your bank. If the issue persists, reach out to us.

Most toys can be hand-washed with mild soap and water. Always check the label for specific care instructions.

Transition gradually by mixing the new food with the old over 7-10 days, increasing the new food portion each day.

Grooming frequency depends on your pet's breed and coat. Generally, brush daily and bathe as needed.

Yes, most of our beds and mats are machine washable. Check the care instructions for details.

No, you can check out as a guest, but creating an account makes it easier to track orders and earn rewards.

Click “Forgot Password” on the login page, and follow the instructions to reset it.

Ensure you’re using the correct email and password. If the issue persists, contact our support team.

Scroll to the bottom of our website and enter your email in the subscription box.

Yes! Earn points with every purchase, which you can redeem for discounts or freebies. Sign up today for free.

Log in to your account and visit the “Rewards” section.

Absolutely! We’d love to hear your feedback. Go to the product page and click “Write a Review.”

You can reach us via email, or live chat from 9am to 9pm. Visit our “Contact Us” page for details.